Responsible investing

We continue to partner with our customers and communities to explore opportunities and deliver meaningful change.

Our approach to sustainability remains practical, authentic and targeted. CQE leverages Charter Hall Group’s platform-wide scale and integration of sustainability as a core driver of value for the REIT. Doing so enables us to not only attract and retain capital, but also generates the most value for our customers and employees. Throughout FY23, we continued to partner with our customers to progress our shared sustainability goals and in turn, create long-lasting value for all.

Achievements in FY23

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Net Zero Carbon by 2025

Scope 1 and Scope 2 target by 2025, accelerated by 5 years1. Installed 0.5MW of solar and 100% grid supplied electricity from renewable sources2.

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First Green Star rating tool

Engaged one of our key tenant customers to pilot Australia’s first Green Star rating tool for childcare centres in partnership with the Green Building Council of Australia.

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ESG performance

CQE achieved a score of 28/30 in our first year of reporting in the Management component of GRESB Real Estate Assessment, as well as retaining its B GRESB Public Disclosure Level.

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Strong credentials

Targeted investment in assets with strong ESG credentials with 50,000sqm of eligible assets independently certified.
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Responsible business

Charter Hall Group developed a Modern Slavery Framework to guide our modern slavery approach for the next three years.

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Support for disaster and hardship

Charter Hall Group invested $1.4m to support communities with resources to build and rebuild strong foundations.

Climate action

Strategic focus area

FY23 performance

Looking forward

Scope 1 and 2 carbon emissions

CQE avoided over 470tCO2-e through procurement of renewable electricity1.

 Net Zero emissions by 2025 (Scope 1 and 2)2.

Clean energy

 

CQE installed 0.5MW of solar in partnership with tenant customers, an increase of 0.3MW compared to FY22.

CQE's assets in operational control are powered by 100% electricity supplied from renewable sources.

 

 

Maintain 100% electricity supplied from renewable sources for assets under operational control.

 

 

Benchmarking performance

CQE engaged one of our key tenant customers to pilot Australia’s first green star rating tool for childcare centres in partnership with the Green Building Council of Australia.

Explore information sharing, metering solutions and audit opportunities to improve energy efficiency through partnering with our tenant customers.

Restore nature

Strategic focus area

FY23 performance

Looking forward

Water performance

CQE rolled out water sub-meters at 10 high water use childcare centres to identify efficiency measures.

Explore metering and audit opportunities to improve water efficiency through partnering with our tenant customers across our stabilised portfolio.

High performing talent

Strategic focus area

FY23 performance

Looking forward

Inclusion, diversity and equality

  • CHC achieved: Continued improvement in the Australian Workplace Equality Index (AWEI) score.
  • Employee engagement of 89%, nine points above the high-performing industry norm.
  • Bronze Employer for LGBTQ+ inclusion.
  • Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

Sustain levels of engagement that align with being a global high performing culture.

Deep customer partnerships

Strategic focus area

FY23 performance

Looking forward

Customer satisfaction

CQE’s NPS score improved to +52, up from +45 in 2022.

CQE installed 0.5MW of solar in partnership with tenant customers, with a further 20 centres committed for solar installation throughout FY24.

Create a benchmark to measure the cross-sector customer experience, considering all aspects of how we partner with our customers.

 

Strong communities

Strategic focus area

FY23 performance

Looking forward

Community investment

CHC contributed $1.4m in community donations, up 16%, with over a third donated to disaster relief.

CQE maintained ongoing partnership with Goodstart to provide fee relief for early learning and care for at least 28 families and their children experiencing significant vulnerability.

CQE donated a copy of the children’s book Finding Our Heart to each of our Goodstart centres in conjunction with Goodstart as part of NAIDOC week.

Continue engaging closely with Reconciliation Australia to develop CHC’s new Innovate RAP.


Pathway to prosperity

Strategic focus area

FY23 performance

Looking forward

Create employment opportunities

CHC generated 210 youth employment outcomes.

Achieve 400 youth employment outcomes by 2025 and 1,200 by 2030.

Employee volunteering

CHC provided 3,403 hours of employee volunteering which equates to $316k, up 9% from last year.

Volunteer 6,000 hours in the community by FY25.

Governance

Strategic focus area

FY23 performance

Looking forward

Transparency and disclosure

 

CQE achieved a score of 28/30 in our first year of reporting in the Management component of GRESB Real Estate Assessment, as well as retaining its B GRESB Public Disclosure Level.

CHC published its third Modern Slavery Statement.

CHC published its third TCFD statement.

Actively monitor progress of International Sustainability Standards Board and future integration of environmental and financial metrics.

Group Responsibility

Learn how responsible investing is implemented throughout the group. 

View strategy

Charter Hall Group's focus is to:

We always have a long-term perspective. It’s not about temporary solutions but creating an enduring impact.

Respond

to the challenges and consequences of a warming climate, how to protect and restore nature, and rethink how we use resources;

Drive

lasting change by partnering where we can make the most difference to individuals and communities by unlocking opportunities to access learning and employment, as well as supporting communities to build and rebuild following disaster; and;

Lead

in our role as stewards of third party capital and create strategies that deliver long-term value for our investors, customers and other stakeholders.

Driving ESG outcomes through strategic partnerships

At CQE, we invest in more than just assets; we invest in partnerships that drive substantial ESG outcomes. Our approach extends beyond acquiring properties with strong sustainability attributes to fostering meaningful collaborations that yield long-term benefits for our communities and the environment.

Queensland Tafe, Robina QLD

Queensland Tafe, Robina

In FY23, our commitment to sustainability was evident through the acquisition of the Tafe Robina campus in Queensland. Embedding sustainability into its campus design, course curriculum and student life; the facility received sustainability recognition from the World Federation of Colleges and Polytechnics for initiatives like energy efficiency, smart sensor lighting, onsite solar and student engagement programs on sustainability.

Geoscience Australia

Geoscience Australia, Canberra

Also acquired in FY23, the Geoscience Australia complex boasts significant ESG credentials and Ecologically Sustainable Development design features, including:

  • a north–south orientation to increase access to natural light;
  • infrared movement detection for lighting in general office areas;
  • a geothermal air-conditioning system that reduces the energy load;
  • double-glazed windows and doors; and
  • a large building footprint, allowing for a low ratio of external wall to gross floor area, minimising the impact of external thermal conditions on the air-conditioning system.

The Early Learning Fund is life changing.

Expanding our impact, we have partnered with our tenant customer Goodstart, investing in the Early Learning Fund to address a critical need in society – early learning access for children experiencing vulnerability. Since 2021, we have provided fee-relief to 55 children to access two days of early learning each week at their local Goodstart centre. This is the first time in Australia that an early learning provider and a landlord have worked together to improve early learning access, setting a precedent for social responsibility and community engagement.

Learn more

Achievements in FY23
1. Our Net Zero target applies to Scope 1 and Scope 2 emissions for existing assets that fall under the operational control of responsible entities for which Charter Hall Limited is the controlling corporation. Where residual Scope 1 emissions are offset, Charter Hall will use high quality nature-based offsets. 2. Renewable electricity procurement for assets where the electricity consumption is in operational control.

Progress against our sustainability targets
1. Assets in operational control.
2. Our Net Zero target applies to Scope 1 and Scope 2 emissions for existing assets that fall under the operational control of responsible entities for which Charter Hall Limited is the controlling corporation. Where residual Scope 1 emissions are offset, Charter Hall will use high quality nature-based offsets.