DOF has rolling five year investment terms. 

The fund was relaunched in 2014 with an initial term ending in or around December 2019. Following the conclusion of the initial term, the fund will have rolling five year terms.

A unique identifier issued by APIR® to participants and products within the financial services industry. DOF's APIR® code is MAQ0842AU (Wholesale A units), MAQ0433AU (Retail units), MAQ0650AU (Ordinary units) and MAQ0448AU (Wholesale units).

DOF is not open to daily withdrawals. 

DOF is an illiquid investment and investors should expect to redeem their investment in the fund only when it is wound up, or through a Limited Withdrawal Offer or Liquidity Event. 

As per the fund's product disclosure statement, DOF provides Limited Withdrawal Offers and Liquidity Events. 

Limited Withdrawal Offers are intended to be made every six months, subject to the fund having available liquid assets. Liquidity Events will be offered at the conclusion of each five year investment term.

Please refer to the Liquidity section of the Investor Centre and the product disclosure statement for additional information.

Units in DOF are also transferable and investors may elect to sell their units privately. 

We cannot assist investors to find a buyer for their units. However if an investor does find a willing buyer and negotiates the sale of their units, a standard transfer and application form will need to be completed by each party and sent to our registry for processing. Forms are available for download on the Documents & Forms page.

DOF also has relief from ASIC to pay redemption requests received from investors who are suffering financial hardship. If you qualify for financial hardship you may be able to access some or all of your investment. Please refer to the FAQ titled 'Can I withdraw my investment in the fund if I am suffering hardship?' for additional information.

A Limited Withdrawal Offer is a way for us to assist investors who wish to access their capital by offering an opportunity to redeem their investment. 

As per the DOF product disclosure statement, Limited Withdrawal Offers are intended to be made every six months, subject to the fund having available liquid assets. 

Charter Hall intends to notify investors of upcoming Limited Withdrawal Offers via the quarterly report. Additional details will be published under the Liquidity section of the Investor Centre.

To participate in a Limited Withdrawal Offer, investors will need to complete a withdrawal form and submit completed forms to the registry for processing. Withdrawal forms will be made available for download in the Investor Centre once a Limited Withdrawal Offer has opened.

To check correspondence has been received, please go online to InvestorServe at any time. Alternatively, you can call our registry on 1300 137 895 to request confirmation of receipt. Please ensure you provide your investor number when making any enquiries about your investment. 

Any forms received after a Limited Withdrawal Offer has closed will not be counted or valid and will not receive a redemption.

The amount you receive from a Limited Withdrawal Offer will depend on the total value of all requests received. As a result, the amount you receive may be less than the amount you have requested. If the total value of requests from investors exceeds the amount available, you will receive a percentage of your requested amount.

The Australian Securities & Investments Commission (ASIC) may grant operators of property funds the ability to provide an early withdrawal mechanism for investors where there is hardship, in preference to all other investors. DOF has received relief from ASIC to pay redemption requests received by investors who are suffering financial hardship. If you qualify for financial hardship, you may be able to access some or all of your investment.

The minimum withdrawal amount is $1,000 (subject to change and management's discretion). If a withdrawal request is received which would result in you holding less than the minimum withdrawal amount and your hardship redemption meets the ASIC criteria, your entire investment may be redeemed.

The maximum withdrawal amount investors can apply for through a hardship request is the lesser of:

• the amount required as a result of the hardship and meeting the ASIC criteria; and
• $100,000 p.a.

Different application processes apply dependent on the investor type.

Indirect investors:

Where a person has invested indirectly through an entity such as a superannuation fund, master trust or wrap account (also referred to as an Investor Directed Portfolio Service or ‘IDPS’), please refer to the documentation and processes pertaining to the IDPS.

A hardship application must be made on behalf of the person who is seeking a withdrawal based on hardship. This is done by completing the appropriate withdrawal application form and attaching it to the hardship statutory declaration completed by the individual experiencing the hardship.

The superannuation fund, master trust or wrap account investor must comply with any obligations under the terms of the relevant trust or arrangement under which it acts and all other applicable laws.

Direct investors:

For direct investors in the fund, please note that an investor must have exhausted all other avenues to access sufficient funds including applying for financial hardship through the investor's superannuation fund and applying to Centrelink for assistance. This information is to be attached to a hardship withdrawal application form and mailed to the fund's registry.

An investor suffering from hardship must:

• Complete a statutory declaration setting out the grounds for making the application. This form be found on our Documents & Forms page.
• Provide the required evidentiary proof to confirm the declaration.
• Complete a withdrawal form for the fund.

Send the relevant forms and supporting documents to:

Charter Hall Direct Property Management Limited

GPO Box 2704

Sydney NSW 2001

Each hardship claim is assessed on an individual basis according to the ASIC hardship criteria and supporting documentation.

Applications for hardship are reviewed at the end of each month, so it is important to have all relevant documentation submitted before that time. If a hardship request meets the ASIC criteria and is approved, payment will be made as soon as practical and will usually be around 30 days after approval is granted.

It is intended that hardship redemptions will be available to investors whilst the fund has sufficient liquid assets required to operate the fund in the best interests of all investors. The hardship policy may be suspended, cancelled or modified at any time.

If a hardship redemption is approved, the withdrawal of units in the fund will be based on the sell price at the date of approval. See the Unit price section for the latest available unit price.

Yes, you can apply for redemption under the hardship policy in addition to applying for redemption under a withdrawal offer. Please note a redemption request under the hardship policy is subject to additional criteria.

Yes. Holders of Retail, Wholesale and Ordinary units may elect to have their holding reclassified as Wholesale A units. Conditions apply. Please consult your adviser, then contact us on 1300 652 790 or email directproperty@charterhall.com.au for further information.

The option to reinvest your distributions is only available to Australian or New Zealand resident investors and only applies to DOF Wholesale A Units. Please refer to the Distribution section of the Investor Centre and the product disclosure statement for additional information.

You are required to provide written notification to note the death of an investor on our register.  

The death of an investor can be notified by sending either:

• a letter from a solicitor;
• a letter from the executor on letterhead; or
• a certified copy of the death certificate.

Please also send new bank account details with the written notification if they are required.

Once the notification has been made, there are two options: apply to redeem the investment or keep the investment by transferring it to a surviving holder or beneficiary.

Option 1: Apply to redeem the investment

From July 2021, a deceased estate's holdings can be redeemed at any time, subject to certain limits, including a maximum request of $500,000 per investor per fund. The following entities are eligible to make a deceased estate redemption request:

• Individual holding where the individual is deceased
• Joint holding where all holders are deceased
• SMSFs with individual trustees where all members are deceased

• SMSFs with a corporate trustee where the beneficiaries are named, and all beneficiaries are deceased

The following entities are not eligible for deceased estate redemption requests:

• Companies
• Trusts
• SMSFs with individual trustees with surviving members

• SMSFs with a corporate trustee with surviving beneficiaries, or the beneficiaries are not named

• Joint holding with a surviving holder. Please complete the Surviving Holder Form instead.

If eligible to request a redemption, please complete the Deceased Estate Withdrawal Request Form (Direct) and provide all required supporting documentation described in the form. Please note, all supporting documentation relating to notification of a deceased estate must be certified copies.

Redemption requests are reviewed at the beginning of each month. If the request is approved, payment will usually be made around 30 days after approval is granted. Redemptions will be processed on or around the 15th of each month using the unit price that day minus the sell spread. It is not possible to backdate a request.

Deceased estate redemptions may be cancelled, deferred, scaled back or suspended in exceptional circumstances such as where it is impracticable to offer liquidity or it would not be in the best interests of remaining investors for liquidity to be offered.

Please send all documentation to the Charter Hall registry team at registry@charterhall.com.au.

Information for financial advisers

For investments held on wrap platforms, the redemption request can be managed by the wrap platform directly using the Deceased Estate Withdrawal Request Form (Wrap) or you can transfer the investment off wrap to a direct holding and deal with Charter Hall directly. Please contact your local BDM for further information.

• Certified copy of Grant of Probate or Letters of Administration (required for all holdings valued at more than $20,000)
• s1071B form (if applicable – this is only relevant if a probate is obtained outside Victoria, where the units are registered, to ensure that probate has not been applied for in more than one state or territory)
• Standard transfer and application form

Individual account (Australian unitholding) without probate (only possible if the holding is valued at less than $20,000):

• Certified copy of death certificate
• Certified copy of will
• Small Estate Indemnity Form
• A statutory declaration stating that probate has not been requested in any state and no one is contesting the will
  

• Standard transfer and application form

Joint account or joint executors of a super fund (Australian unitholding):

• Certified copy of death certificate

• Surviving Holder Form

• Confirmation of tax file number
  

Sole Director of a Company:

• Certified copy of death certificate

• ASIC search confirming the appointment of the new director
• Certified copy of the notification to ASIC (form 484), signed by the new director

Contact our registry on 1300 137 895 for further information on administering a deceased estate or for information on overseas unitholder or company matters.

The value of your investment can be calculated by multiplying the number of units you hold by the fund’s current unit price. You can find the number of units you hold on your distribution or transaction statement and the latest unit price can be found on the investor centre page for the relevant fund.

Alternatively, you can log on to Charter Hall InvestorServe or contact our registry. Please ensure you have your investor number when requesting this information.

Annual taxation statements are mailed to investors in July/August for each separate investment held. The annual taxation statement shows the taxation components of the distribution payments made throughout the year. Investors should wait to receive this statement before lodging their tax return. Please contact your tax adviser should you have any questions on the information contained within the taxation statement.

To notify a change of your details, please log on to Charter Hall InvestorServe. Alternatively, please advise our registry in writing using the relevant form based on your circumstances. Registry forms are available for download on the Documents & Forms page.

Please note the important requirements you should attach to your completed change of details form, as appropriate:

Change of name by marriage:

• original certified copy of the marriage certificate
• letter of request with current and new signature

Change of name by divorce: 

• original certified copy of your marriage, birth certificate or any other legally recognised document to confirm your maiden name
• letter of request with current and new signature 

Change of name by deed poll: 

• original certified copy of the deed poll confirming your signature
• letter of request with current and new signature

Change of company name: 

• original certified copy of the certificate of incorporation reflecting the change in the name of the company 
• letter of request signed by the relevant parties
• new signature or Power Of Attorney list

Forms are to be returned to:

Boardroom Pty Limited 

GPO Box 3993

Sydney NSW 2001

Phone: 1300 137 895

Yes, a transfer takes place when you decide to sell all or part of your investment to another person or entity. 

A transfer is a change of ownership of units within the same fund. A separate standard transfer form is required to transfer your holding for each registered holding.  

Please seek financial advice. 

The standard transfer form can be found on our Documents & Forms page. 

Please note that when a transfer takes place, our registry treats this as a new holding, even if it is a simple name change with the same trustees or company directors. Therefore all banking details, tax file numbers, Australian business numbers (ABNs) and adviser details will need to be provided on the new transfer form.

If you do not provide your tax file number on your original application form, you can provide it at any time in the future. Please note it is not compulsory to quote your TFN, however withholding tax will be taken from any payments from Investors who elect not to provide their TFN. These investors will then be required to claim the withholding tax through their annual tax return. The tax file number form can be found on the Documents & Forms page.

If you are required to submit a certified copy of any original document, an authorised person needs to certify that the copy is a true copy of the original. A document can be certified by one of the following persons:

• a person who is currently licensed or registered under a law to practise in one of the following occupations:
  • medical practitioner; 
  • nurse;
  • dentist;
  • physiotherapist;
  • chiropractor;
  • pharmacist;
  • optometrist; or
  • veterinary surgeon;

• a person who is enrolled on the roll of the Supreme Court of a state or territory, or the High Court of Australia, as a legal practitioner; or
  

• a person on the following list:
  
  • an Australian Postal Corporation permanent employee or agent (who is currently employed and has two or more years of continuous service or is in charge of supplying postal services to the public);
  • an officer with, or an authorised representative of, a holder of an AFSL, with two or more continuous years of service with one or more licensees;
  • a teacher employed on a full-time basis at a school or tertiary education institution;
  • a minister of religion (under Subdivision A of Division 1 of Part IV of the Marriage Act 1961 (Cth));
  • a marriage celebrant (registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961 (Cth));
  • a bank, building society, finance company or credit union officer, with two or more continuous years of service;
  • a Justice of the Peace;
  • a police officer or sheriff; 
  • a notary public;
  • a member of Governance Institute of Australia;
  • a member of the Chartered Accountants Australia and New Zealand, CPA Australia and the Institute of Public Accountants;
  • a member of the Association of Taxation and Management Accountants or fellow of The National Tax and Accountants’ Association;
  • a member of Engineers Australia (other than the grade of student);
  • a member of The Australasian Institute of Mining and Metallurgy;
  • a member of the Australian Defence Force (who is an officer or non-commissioned officer within the meaning of the Defence Force Discipline Act 1982 (Cth), with two or more years of continuous service or a Warrant Officer within the meaning of the Act);
  • a member of the Commonwealth parliament, a state parliament, a territory legislature or a local government authority (state or territory);
  • a permanent employee of the Commonwealth (or Commonwealth authority) or a state or territory (or a state or territory authority) or a local government authority, with two or more years of continuous service;
  • a person before whom a statutory declaration may be made under the law of the state or territory in which the declaration is made;
  • an Australian Consular Officer or Australian Diplomatic Officer (within the meaning of the Consular Fees Act 1955 (Cth));
  • a court officer, registrar or deputy registrar of a court; or
  • a judge, clerk, magistrate, master of a court or chief executive officer of a Commonwealth court.

What must the certifier do? 

The certifier must confirm the copy is certified as a true copy of the original documentation and clearly state their name, category and date of certification. An example of appropriate certification wording is:

“I certify this (and the following pages each of which I have signed/initialled) to be a true copy of the document shown and reported to me as the original.”

Please note certification is only accepted if within two years of the date of certification.

If you have appointed an adviser on the application form or by using the adviser appointment form, your investment may be subject to an adviser professional fee for service as mutually agreed and instructed to us on the form. The fee can be a percentage of the application amount or a dollar value. If no adviser is appointed there will be no fee deducted. Please contact your adviser for more details or our registry on 1300 137 895.

Individual taxation outcomes as a result of a withdrawal will depend on a number of factors including, but not limited to, exit price, length of investment, and the structure of the investing entity.

Charter Hall is unable to provide taxation advice. We recommend that investors seek taxation advice regarding any withdrawal proceeds.

Charter Hall Direct Property Management Limited (Issuer) confirms it has a legally compliant dispute resolution system that is, and will continue to be, available to retail clients who invest in the Issuer’s products via Investor Directed Portfolio Service (IDPS) or IDPS-like platforms, as if the investor was a direct investor. We confirm this includes a compliant internal dispute resolution procedure and membership of one or more dispute resolution schemes.