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Charter Hall is proud to be recognised as one of Australia and New Zealand’s Most Innovative Companies.
The prestigious annual AFR BOSS Most Innovative Companies List, published by The Australian Financial Review and Boss Magazine, is based on an employee survey and written submission, and is assessed by Australia’s leading behavioural science consultancy, Inventium.
Charter Hall won the award for Best Innovation Program and ranked first on the Property, Construction and Transport List, from over 700 nominated organisations across Australia and New Zealand.
Charter Hall Managing Director and Group CEO, Mr David Harrison, said,
“We are pleased to be recognised for our culture of innovation, where our people are inspired to be curious, resourceful and challenge the status quo.
“Our approach to innovation is practical and partnership-led. We know that good ideas aren’t founded in silos. That’s why we work in close collaboration with our customers, every day, to create with purpose, iterate and problem solve, and generate lasting value for us and them.”
Charter Hall was recognised for its industry-first Autom8 solution, which automates the traditionally manual process of collecting monthly sales from its retail tenant customers.
Charter Hall Retail CEO Mr Ben Ellis, said,
“With the pandemic driving urgency for contactless experiences, automating the sales collection process was a game-changer to help us deliver a business-critical function in a time of great disruption.
“Prior to Autom8, over 1,500 specialty tenant customers would spend valuable time via phone, in-person or emailing their monthly sales figures to our retail centre management teams. This in turn, would take our teams a combined monthly effort of 300 hours to process.
“By automating this process, our tenant customers are now able to focus on running their business, and our teams can better support them.”
Today, Autom8 is active across all 56 Charter Hall shopping centres, with 98% of our specialty tenant customers submitting their sales via the portal, each month.
The full list and summaries of each innovation category can be viewed here.