Guided by our purpose, to secure a better future for all, and through stakeholder engagement, we've identified where we should focus our environmental, social and governance efforts

The following topics were identified as being of high or very high importance. The asterisked topics listed below are in the top ten for both internal and external stakeholders. The following topics informed our sustainability framework.

Read more on how we are addressing our material topics

Sustainability environment framework


Climate change adaptation

Building resilience for our business, properties and communities, against the physical impacts of climate change and preparing for changing regulations and markets in a low carbon economy.

Energy efficiency and renewables

Increasing energy efficiency and use of renewable energy across our operations and developments

GHG emissions

Reducing greenhouse gas emissions across our operations and developments.

Waste management

Minimising the generation of waste and increasing recycling.

Water management

Increasing water efficiency across our operations and developments.

Protecting the natural environment

Protecting, restoring and, where possible, creating opportunities to improve the natural environment in and around our operations.

Sustainability framework - social


Community and social inclusion

Supporting and contributing to the strength of local communities where we operate. This includes the promotion of social inclusion through employment for vulnerable young Australians.

Customer engagement and satisfaction

Meeting the business needs of our tenant and investor customers, resulting in a sense of belonging and satisfaction in our assets.

Employee engagement and satisfaction

Creating a culture and environment which enables our employees to give their best and maintain a positive attitude towards the organisation.

Employee learning and development

Investing in the learning and development of our people to ensure that we retain a workforce that can deliver on our objectives and is future ready.

Health, safety and wellbeing

Ensuring the highest standards for health and safety across our operations, developments and for employees (including contractors), customers and tenants, as well as the wider public that use our spaces. Creating spaces and programmes that support the physical and mental wellbeing of our customers, tenants and employees.

Diversity and inclusion

Promoting diversity and inclusion, respecting and valuing differences in gender, identity, sexual orientation, religion, disability, age, ethnicity and first peoples, as well as diversity of thought and experience.

Sustainability framework - social


Innovation and technology

Investing in and adopting new technology and innovations in our assets and in partnership with our customers.

Business ethics and compliance

Conducting our business activities in line with the highest ethical standards, as well as complying with all relevant regulations.

Cyber security and data protection

Safeguarding data and networks from cyber threats and ensuring the confidentiality and security of personal information.

Responsible investment

Integrating ESG considerations into investment decisions (due diligence, property management and day-to-day operations) and ongoing engagements in order to ensure sustainable growth and returns.

Responsible and sustainable supply chain

Facilitating procurement practices and supply chain management in a responsible and sustainable way, managing issues such as human rights, modern slavery and environmental impacts.

Infectious disease

Supporting our customers, communities and employees to work safely in our buildings.
Sustainability framework - Economic


Sustainable growth and returns

Ensuring a fair return to our providers of capital over the long term, through the responsible and sustainable management of our business. 

Local economic contributions

Where possible, seek to ensure that Charter Hall's developments and operations support local economies, particularly through job creation and local sourcing.