• What is a real estate investment trust (REIT)?

    A real estate investment trust (REIT) is an investment vehicle which pools the money of many investors, so that they may share in the returns of a wide spread of property investments. For example, Charter Hall Retail REIT's portfolio represents a mix of shopping centres and stand-alone supermarkets across Australia, New Zealand, Europe and the United States of America. When investors buy units in Charter Hall Retail REIT, they are effectively acquiring a share of the ownership of these assets. The returns from these assets are largely comprised of the rental income paid by the tenants. These returns are distributed to unitholders. In the case of Charter Hall Retail REIT, distributions are paid every six months.

  • How do I invest in Charter Hall Retail REIT?

    Charter Hall Retail REIT is listed on the Australian Securities Exchange (ASX) under the stock code “CQR”, so you can buy units just like you would buy shares - through your adviser, stockbroker or an online broker. If you do not already have a broker you can call the ASX Broker Referral Service on 1300 300 279 or go to their website www.asx.com.au.

  • What is the value of my investment?

    As the units of Charter Hall Retail REIT are listed on the ASX, their value can change throughout the day. To calculate the value of your investment, simply multiply the number of units you hold by the current unit price. Your number of units can be found on your latest distribution advice or CHESS statement, or via contacting the unit registry, and recent unit prices are available at Unit Price, the ASX website at www.asx.com.au or in most major metropolitan newspapers.

  • What is the difference between a dividend and a distribution?

    Dividends are paid to shareholders by companies out of their profits. Distributions are paid to investors by trusts, such as the Charter Hall Retail REIT. Distributions are usually made up of income - for example, rental income - and may also include a capital payment to investors - for example, if a property was sold.

  • What is the distribution policy?

    Charter Hall makes payments to securityholders twice a year in February and August. Security holders can receive their distributions by either direct credit into a nominated bank account or can elect to reinvest their income through the Distribution Reinvestment Plan.

  • When are distributions paid?

    Distributions are payable half yearly and received by investors approximately seven weeks after half year end. Please see the calendar for the next distribution payment date.

  • What is the record date?

    The record date is the date on which the Trust's unit register is closed off to identify the unitholders and to calculate any entitlement to the Trust's current distribution. All change of address notifications, direct credit instructions, TFN/ABN or exemption notification instructions election forms must be incorporated into the unit register by 5.00pm on the record date to apply for the Trust's current distribution.

  • What is the ‘ex-distribution date’?

    The ex-distribution date is the date on which units change from being quoted 'cum' to 'ex'. Units are usually quoted ex-distribution four business days before the Trust's record date. Units sold ex-distribution entitle the seller (the previous owner) to receive the last declared distribution prior to the sale, rather than the purchaser. The unit price may fall on the ex-distribution date, with the fall in price being similar to the amount of distribution to be paid.

  • What does ‘cum-distribution’ mean?

    Cum means 'with'. Units quoted on cum-distribution means that units are being traded with the current distribution attached (the price of the units will usually reflect the amount of the distribution). Units sold cum-distribution do not entitle the previous owner to receive the last distribution prior to the sale, that is, the purchaser will receive the declared distribution.

  • Can I reinvest my distributions?

    The Distribution Reinvestment Plan (DRP) allows you to have your distributions reinvested in additional units in the Trust without the need to pay brokerage, rather than having your distributions paid to you. The DRP price for new units is currently calculated at a 1.0% discount to the weighted average market price of the Trust's units traded on the ASX during the 10 business days from and including the ex-distribution date. For further information on the DRP, please download the DRP Booklet (pdf 156KB) and contact the unit registry on 1300 303 063 if you wish to participate.

  • What is a unit purchase plan?

    A UPP is a convenient way for eligible unitholders to acquire additional units in the Trust where no brokerage or other transaction costs are involved.

    Under the UPP the Trust may, at the discretion of the Board, once a year offer eligible Unitholders the opportunity to purchase additional fully paid ordinary units up to a maximum value of A$5,000. This maximum value has been set by the Australian Securities & Investments Commission.

  • How do I have payments paid directly to my bank or building society?

    You can receive your distribution payment efficiently and safely by having it direct credited to your Australian or New Zealand bank account. If you are an individual holder you can update your details online using the Unitholder Login facility. All other issuer sponsored investors (joint holder, companies, etc.) need to complete and sign the request credit of payments form and forward by mail to the unit registry. This form is available from the registry or by signing into the Unitholder Login facility. Please note the account name provided must be in the name of the registered unitholder.

  • Do I need to give you my tax file number?

    You are not required by law to provide us with your Tax File Number or Exemption. However, if you do not provide your TFN or Exemption, withholding tax at the highest marginal rate, may be deducted from your distributions. If you have not supplied this information and wish to do so, please contact the registry or your sponsoring broker or use the Unitholder Login facility to download the TFN form.

  • How can I choose to receive investor communications electronically?

    If you have internet access, you can elect to receive your distribution advice, Notices of Meeting, proxy forms, Annual Reports and annual taxation statements online. This ensures we are providing you with information you need in the fastest, most cost effective manner possible, while also reducing our environmental impact. Because security and privacy of your details are important, you will always be emailed a link to a secured, encrypted website rather than receiving any attached documents via email. If you wish to set up this facility, you can do so online by signing in to the Investor Login facility or contacting the Registry directly for a form to complete.

  • When will I receive my annual tax statement?

    A tax statement for the tax year to 30 June is mailed to all unitholders who have held an investment in the Trust during that tax year. The tax statements are mailed approximately seven weeks after 30 June each year. The tax statement summarises the distributions paid during the year and includes information required to complete your annual tax return. To view and download your tax statement use the Unitholder Login facility available on this website.You will need your SRN or HIN along with your surname and postcode to log in.

  • How do I contact the Manager?

    Charter Hall Retail Management Limited
    GPO Box 2704, Sydney NSW 2001
    Telephone: 1300 365 585 (local call cost)
    Fax: (02) 8908 4090
    Email: reits@charterhall.com.au

  • How do I contact the unit registry?

    The Registrar - Charter Hall Retail REIT
    Link Market Services Limited
    Locked Bag A14, Sydney South NSW 1235
    Telephone: 1300 303 063 (local call cost)
    Email: charterhall.reits@linkmarketservices.com.au

  • How do I make a complaint?

    Any security holder wishing to lodge a complaint should do so in writing and forward it to Charter Hall Group at the address shown in the Directory. Charter Hall Group is a member of the Financial Ombudsman Service (FOS), an independent dispute resolution scheme which may be contacted at:

    Financial Ombudsman Service
    GPO Box 3 Melbourne VIC 3001
    Phone: 1300 780 808
    Fax: +61 3 9613 6399
    Email: info@fos.org.au
    Website: www.fos.org.au


Charter Hall Retail REIT Investor Relations

For questions about the Charter Hall Retail REIT (ASX: CQR).

Link Market Services Limited

For information about your Charter Hall Retail REIT (ASX: CQR) securityholding, including tax statements and distributions, please contact our security registrar.

About the Manager

More information on Charter Hall Group history, values, Board and management team, corporate structure and capabilities.
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Reports and Presentations

Find Charter Hall Retail REIT annual reports, half year updates, investor newsletters and presentations.
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