• Who do I speak to about my investment in the fund?

    You should speak to your financial adviser, other professional adviser, registry and/or Charter Hall.

    Please contact our registry on 1300 664 498 for all account or administrative issues including:

    • account balances
    • statement re-prints
    • changing your address, bank account details or name
    • recording your tax file number
    • checking your holding balance and unit price
    • assistance with other administrative matters

  • What is the value of my investment?

    The balance of your investment can be worked out by multiplying the number of units you hold by the trust’s current unit price. The number of units is stated on the latest distribution statement sent to you. View the latest unit price.

    Alternatively, contact our registry on 1300 664 498. Please ensure you have your investor number when requesting this information.

  • When are distributions paid?

    PFA pays distributions monthly, generally on or around the 25th of the month. For further information go to the trust’s distribution page.

  • When will I receive my annual taxation statement?

    Annual taxation statements are mailed to investors at the end of August. The annual taxation statement shows the taxation components of the distribution payments made throughout the year. Investors should wait to receive this statement before lodging their tax return. Please contact your tax adviser should you have any questions on the information contained within the taxation statement.

  • How do I update my personal details?

    To notify a change of your details, please advise our registry in writing, using the relevant form based on your circumstances. Forms can be found on our trust downloads page.

    Please attach the following  important documents once you have completed the change of details form, as appropriate:

    Change of name by marriage:

    • original certified copy of the marriage certificate
    • letter of request with current and new signature

    Change of name by divorce:

    • original certified copy of your marriage, birth certificate or any other legally-recognised document to confirm your maiden name
    • letter of request with current and new signature

    Change of name by deed poll:

    • original certified copy of the deed poll confirming your signature
    • letter of request with current and new signature

    Change of company name:

    • original certified copy of the certificate of incorporation reflecting the change in the name of the company
    • letter of request signed by the relevant parties.
    • new signature or Power Of Attorney list

    Forms are to be returned to:

    Link Market Services
    PO Box 3721
    Rhodes NSW 2138
    Phone: 1300 664 498

  • Can I transfer my holding to another entity or person?

    Yes. A transfer takes place when you decide to sell all or part of your investment to another person or entity. A transfer is a change of ownership of units within the same fund. A separate standard transfer form is required to transfer your holding for each registered holding.  Please seek financial advice. The standard transfer form can be found on our trust downloads page. 

    Please note when a transfer takes place, our registry treats it as a new holding, even if it is a simple name change with the same trustees or company directors. Therefore all banking details, tax file numbers, Australian business number (ABN) and adviser details will need to be provided on the new transfer form.

  • How do I withdraw my units in the fund?

    PFA is not open to daily withdrawals. The trust is an illiquid investment.  Investors are therefore able to redeem their investment in the fund only after the fund is wound up or through a withdrawal offer.

    We will consider any future withdrawal offers based on available cash from the non-core asset sales and the existing cash balance of PFA. The timing of any future withdrawal offers will be advised via the trust's quarterly reports sent to unitholders and on the website. We have introduced a major liquidity review date at 30 June 2018 that allows all unitholders to exit their investment in its entirety if they want to. Under the previous manager, no such liquidity mechanism existed in PFA and by introducing a fixed date, it provides exit certainty to investors.

    In addition, the units in PFA are transferable and therefore investors may elect to sell their units privately. We cannot assist investors in finding a buyer for their units. However if an investor does find a willing buyer and negotiate the sale of their units, a standard transfer form (located on our trust download page)  will need to be completed by each party and sent to our registry for processing.

  • How do I administer a deceased estate?

    You are required to provide written notification to note the death of an investor on our register. You will need to provide the following:

    Individual account (Australian unitholding)

    • Certified copy of death certificate

    Joint account or joint executors of a super fund (Australian unitholding):

    • Certified copy of death certificate
    • Request to register surviving holder form

    Once we receive these we will update our register to state "Estate of the Late...". Following this, the units can be transferred into the beneficiary's name(s). Depending on your circumstances, the following documentation is required:

    Individual account (Australian unitholding) with probate:

    • Certified copy of Grant of Probate or Letters of Administration
    • s1071B form (if applicable - this is only relevant if a probate is obtained outside the state where the units are registered. This is to ensure that probate has not been applied for in more than one state or territory. Units are registered in Victoria for all of our Trusts.)
    • Transfer form
    • Valid application form

    Individual account (Australian unitholding) without probate:

    • Certified copy of will
    • Certified copy of death certificate (if not already provided)
    • Statutory declaration in accordance with s1071B(9)(b)(iii) and (c) of the Corporations Act 2001 signed by the authorised party.
    • Transfer form
    • Valid application form

    Individual account (Australian unitholding) without probate or will (holding valued at greater than $15,000):

    • Certified copy of death certificate (if not already provided)
    • Statutory Declaration in accordance with s1071B(9)(b)(iii) and (c) of the Corporations Act 2001 signed by the authorised party
    • Small estate indemnity
    • Transfer form
    • Valid application form

    If the value of the holding is less than$15,000, you will need to obtain a grant of probate.

    Joint account or joint executors of a super fund (Australian unitholding):

    • Request to register surviving holder form
    • Certified copy of death certificate (or probate) (if not already provided)
    • Confirmation of tax file number (TFN)
    • Written request from the surviving unitholder to transfer
    • New application form

    Sole Director of a Company:

    • ASIC search confirming the appointment of the new director
    • Certified copy of the notification to ASIC (form 484), signed by the new director

    Contact our registry on 1300 137 895 for further information on administering a deceased estate or for information on overseas unitholder or company matters.

    Please note that currently it is not possible to redeem a deceased estate’s holdings. 

  • How do I notify Charter Hall of my tax file number (TFN)?

    If you do not provide your tax file number on your original application form, you can provide it at any time in the future. Please note it is not compulsory to quote your TFN, however withholding tax will be taken from any payments from investors who elect not to provide their TFN. These investors will then be required to claim the withholding tax through their annual tax return. The tax file number form can be found on our trust downloads page.

  • What is an APIR® code?

    A unique identifier issued by APIR® to participants and products within the financial services industry. PFA’s APIR® code is PFA0001AU.

  • What is the term of the trust?

    Management has introduced a major liquidity review date at 30 June 2018 that allows all investors to exit their investment in its entirety if they want to. Under the previous responsible entity, no such liquidity mechanism existed and by introducing a fixed date, it provides greater exit certainty to investors.

  • How do I invest, or add to my current investment?

    The trust is not open to new applications or additional investments. 

  • What is a certified document and who can certify a document?

    Copies of documents provided in support of an application, or other purposes stated, must be certified as true copies of the original documents.

    Certified copies are true copies of original documents with an original certification from the certifier. A certified copy is a documentthat has been certified as a true copy of the original document by one of the following persons:‹‹

    • an officer with, or authorised representative of, a holder of an AFSL, having two or more continuous years of service with oneor more licensees;‹‹ 
    • an officer with two or more continuous years of service with one or more financial institutions (for the purposes of theStatutory Declarations Regulations 1993 (Cth));‹‹ 
    • a finance company officer with two or more continuous years of service with one or more finance companies (for thepurposes of the Statutory Declarations Regulations 1993 (Cth));‹‹ 
    • a Justice of the Peace;‹‹ 
    • a notary public (for the purposes of the Statutory Declarations Regulations 1993 (Cth));‹‹ 
    • an agent of Australian Postal Corporation who is in charge of an office supplying postal services to the public;‹‹ 
    • a permanent employee of Australian Postal Corporation with two or more years of continuous service who is employed in anoffice supplying postal services to the public;‹‹
    • a member of The Institute of Chartered Accountants in Australia, CPA Australia or the Institute of Public Accountants with two or more years of continuous membership;
    • a person who is enrolled on the roll of the Supreme Court of a state or territory, or the High Court of Australia, as a legal practitioner (however described);‹‹ 
    • a judge of a court;‹‹ 
    • a magistrate;‹‹ 
    • a chief executive officer of a Commonwealth court;‹‹ 
    • a registrar or deputy registrar of a court;‹‹ 
    • a police officer; or‹‹ 
    • an Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955 (Cth)).

    Certified copies can only be accepted in hard copy by mail (not by fax, email, etc).

    The certifier must confirm the copy is certified as a true copy of the original documentation and clearly state their name andcategory. An example of appropriate certification wording is:

    “I certify this (and the following pages each of which I have signed/initialled) to be a true copy of the document shown andreported to me as the original.”

  • What is the fee paid to my adviser?

    If you have appointed an adviser on the application form or by using the adviser appointment form, your investment may be subject to an adviser professional fee for service as mutually agreed and instructed to us on the form. The fee can be a percentage of the application amount or a dollar value. If no adviser is appointed, there will be no fee deducted.  Please contact your adviser for more details or our registry.

  • Can I withdraw my investment in the trust if I am suffering hardship?

    The Australian Securities & Investments Commission (ASIC) may grant operators of property funds the ability to provide an early withdrawal mechanism for investors where there is hardship, in preference to all other investors. Unfortunately ASIC has informed the trust that it will not provide the relief sought on the basis that the trust is illiquid and investors were made aware that they would have limited ability to withdraw their interests when the trust was originally launched in 2001.

  • What is a withdrawal offer and when are they announced?

    A withdrawal offer is a way for us to assist investors who wish to access their capital by offering an opportunity to redeem their investment. 

    We will consider any future withdrawal offer based on available cash from the non-core asset sales and the existing cash balance of PFA. The amount and timing of any future withdrawal offer will be notified to investors at the time an offer is made by the trust's quarterly update and on the withdrawal offer page. The withdrawal offer form will only be available on the website from the day the withdrawal offer opens and for legal reasons cannot be distributed earlier.

  • What is the withdrawal offer redemption price?

    The withdrawal offer price will be made using the applicable unit price at the offer close date and will reflect a sell spread.

    The sell spread covers the costs to the fund of withdrawals, and is retained by the trust and not paid to Charter Hall.

  • What happens if I am late in posting my withdrawal form?

    Any forms received after the withdrawal offer has closed will not be counted or valid and will not receive a withdrawal.

  • How will I know if my withdrawal form has been received?

    You may contact our registry 1300 664 498 or email charterhall@linkmarketservices.com.au   to request confirmation of receipt of your withdrawal form. Please ensure you provide your investor number when making this enquiry.

    Once the withdrawal offer has closed, you will receive a letter advising the amount you will receive and a confirmation statement confirming your new holding. This letter will be sent within 30 days after the offer has closed.

  • How much will I receive?

    The amount you receive from the withdrawal offer will depend on the total value of all requests received. As a result, the amount you receive may be less than the amount you have requested. If the total value of requests from investors exceeds the amount available, you will receive a percentage of your requested amount. This will be calculated according to a scale-back formula:

    % of withdrawal request paid = total withdrawal offer amount/total withdrawal requests

    Example: If the total value of all withdrawal offer requests is $20 million and the amount available to satisfy requests is $10 million, the percentage each unitholder will receive of their request is 50%. That is:

    50% = $10,000,000/$20,000,000

    Under this scenario if you have requested $50,000 then you will receive $25,000.

  • What are the tax consequences of withdrawing money from the fund?

    You should seek taxation advice regarding any withdrawal proceeds.

Contact

Registry (fund administration) - Boardroom

For enquiries regarding your personal holding in a fund. This includes account balances, unit price and distribution enquiries, requesting a statement, changing contact details and assistance with investor online facilities. Please have your investor number (as shown on your distribution statements) ready to quote.

Charter Hall (manager)

For enquiries regarding the management of a fund. This includes a funds performance, strategic direction, property portfolio holding and new investment opportunities.