Contact Us

To find out more about Charter Hall Office REIT, talk to an adviser or contact us:

Contact the unit registry

Contact the unit registry if you want to:

  • change your address or name
  • update your payment instructions
  • change your tax file number.

Unit registry - Link Market Services Limited
Locked Bag A14, Sydney South NSW 1235
Call: 1300 303 063 (local call cost)
Email: charterhall.reits@linkmarketservices.com.au

Contact us

Manager-Charter Hall Office Management Limited
GPO Box 2704, Sydney NSW 2001
Call: 1300 365 585 (local call cost)
Fax: (02) 8908 4040
Email: reits@charterhall.com.au

Complaints

What to do if you have a complaint

Please contact us so that we can address your complaint:

Complaints Officer
Charter Hall Office Management Limited
GPO Box 2704, Sydney NSW 2001
Call: 1300 365 585 (local call cost)
Fax: (02) 8908 4040
Email: reits@charterhall.com.au

External dispute resolution

In the event that the matter cannot be resolved within a reasonable period of time (usually 45 days) or you are not satisfied with our response, you can seek assistance from the Financial Ombudsman Service (FOS) Limited. FOS provides a free and independent dispute resolution service to our investors. FOS's contact details are below:

Financial Ombudsman Service
GPO Box 3
Melbourne Vic 3001
Email: info@fos.org.au
Telephone: 1300 78 08 08 (within Australia)
Facsimile: 61 3 9613 6399
Website: www.fos.org.au

This information has been prepared by Charter Hall Office Management Limited (formerly Macquarie Office Management Limited) ABN 75 006 765 206 AFSL 247075 ("CHOML") for information purposes only. This website is not an offer to sell or a solicitation or an offer to subscribe or purchase or a recommendation of any securities referred to herein and the information has not taken into account any potential investors' personal objectives, financial situation or needs. Before investing, you should consider your own objectives, financial situation and needs or you should obtain financial, legal and/or taxation advice.

CHOML does not receive fees in respect of the general financial product advice it may provide, however they will receive fees for operating Charter Hall Office REIT (Scheme) which, in accordance with the Scheme's Constitution, are calculated by reference to the value of the assets of the Scheme. Entities within the Charter Hall Group may also receive fees for managing the assets of, and providing resources to the Scheme. For more detail on fees, see our latest annual report. To contact us, call 1300 365 585 (local call cost).