Contact Us

To find out more about Charter Hall Retail REIT, talk to an adviser or contact us:

Contact the unit registry

Contact the unit registry if you want to:

  • change your address or name
  • update your payment instructions
  • change your tax file number

Unit Registry

Link Market Services Limited
Locked Bag A14
Sydney South NSW 1235
Call : 1300 303 063 (local call cost)
Email: charterhall.reits@linkmarketservices.com.au

Charter Hall Retail Management Limited

GPO Box 2704
Sydney NSW 2001
Call : 1300 365 585 (local call cost)
Fax : (02) 8908 4040
reits@charterhall.com.au

Investor complaints

What to do if you have a complaint

Please contact us so that we can address your complaint:

Complaints Officer
Charter Hall Retail Management Limited
GPO Box 2704
Sydney NSW 2001
Email: reits@charterhall.com.au

Telephone: 1300 365 585 (local call cost)
Facsimilie: 61 2 8908 4040

External dispute resolution

In the event that the matter cannot be resolved within a reasonable period of time (usually 45 days) or you are not satisfied with our response, you can seek assistance from the Financial Ombudsman Service (FOS) Limited. FOS provides a free and independent dispute resolution service to our investors. FOS's contact details are below:

Financial Ombudsman Service
GPO Box  3
Melbourne, Victoria, 3001
Email: info@fos.org.au
Telephone: 1300 78 08 08 (local call cost)
Facsimile: 61 3 9613 6399
Website: www.fos.org.au

This information has been prepared by Charter Hall Retail Management Limited (formerly Macquarie CountryWide Management Limited) ABN 46 069 709 468 AFSL 246996 ("CHRML") for information purposes only. This website is not an offer to sell or a solicitation or an offer to subscribe or purchase or a recommendation of any securities referred to herein and the information has not taken into account any potential investors' personal objectives, financial situation or needs. Before investing, you should consider your own objectives, financial situation and needs or you should obtain financial, legal and/or taxation advice.

CHRML does not receive fees in respect of the general financial product advice they may provide, however they will receive fees for operating Charter Hall Retail REIT (Scheme) which, in accordance with the Scheme's Constitution, are calculated by reference to the value of the assets of the Scheme. Entities within the Charter Hall Group may also receive fees for managing the assets of, and providing resources to the Scheme. For more detail on fees, see our latest annual report. To contact us, call 1300 365 585 (local call cost).